Returns/Policies

Up The Vine Boutique gladly accepts returns of unwashed, unworn, unaltered, undamaged, or defective merchandise for store credit within 7 days of delivery. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at upthevineboutique@gmail.com. Please note the customer is in charge of shipping back the return. Up The Vine Boutique does not provide return labels.

Up The Vine Boutique does not offer exchanges.

All returns will be refunded through Up The Vine Gift Cards ONLY

Items damaged or defective may be returned by contacting us via email within 3 DAYS of delivery.

Sale items cannot be returned.

Damaged/Defective Items:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 3 DAYS upon delivery to contact us to make a return. If we are not notified within 3 days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email
We are not responsible for damages to clothing caused by improper care, handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How long does it take to process a return?

Please allow 5-10 business days once we receive your return to be processed. You will receive an email confirmation with an e-credit gift card once your return is complete.

Up The Vine Boutique is NOT responsible for: